What is the role of a technical support engineer at Sbcglobal Corp?

The main role of a technical support engineer at Sbcglobal Corp mainly revolves around customers. We believe that the most important priority is to WOW customers and support engineers are empowered to do anything in this direction.

As a part of their key responsibilities, technical support engineers are expected to: Gain in-depth knowledge about one or more Sbcglobal products that they are assigned to Be well-versed in handling technical queries for the specific product(s) Provide technical support over telephone, email and chat Use remote support to troubleshoot and analyse issues faced by customers Ensure a quick response to all incoming customer queries Learn about competing products and be aware of the market landscape Contribute to product help documentation to ensure that FAQs and reference material is up-to-date Highlight feature requests from customers Work closely with product as well as marketing teams towards achieving the overall objective of customer happiness.